At The Leden Group Limited we are committed to giving you excellent customer service and treating you fairly. We are fully committed to providing the highest standards of client service and advice and we never forget that you have a choice of supplier and are grateful that you've chosen us.
Treating Customers Fairly (TCF) is one of the key principles set by the Financial Conduct Authority to ensure fair treatment of customers, by improving standards across the financial industry.
As a part of this, The Leden Group Limited follows the relevant aspects of the Financial Conduct Authority's six guiding principles on how to engage with our customers. These are known as the 'Treating Customers Fairly' principles and govern how we communicate with customers, the level of service we provide and the fairness of our products and procedures.
We continually aim to understand the needs of our clients
We ensure that the marketing of our products is appropriately targeted, clear, not misleading and highlights the risks/conditions as well as the key features/benefits of a product.
We make certain our clients understand the risks associated with our services at the outset of an instruction.
We keep our clients fully informed in a clear and fair manner that is unambiguous and not misleading.
We ensure our services are delivered with clarity and transparency and do not contain hidden conditions or rely on complex technical definitions.
Any advice provided will be appropriate and take into account the customer's individual needs and circumstances.
We take our clients' privacy seriously and ensure that our staff are aware of and follow rules in relation to data protection to ensure that clients' details are kept secure and confidential.
We take any complaint seriously and will deal with any complaints promptly and make improvements to our operations where required.
Please visit our complaints procedure page.
Should you have any concerns regarding our service, please contact Jane Anderson at email@example.com. For more information on the Online Dispute Resolution, please visit http://europa.eu/consumers/odr/
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T: 01707 874 832
F: 0845 643 9322
The Leden Group Limited
The Coach House
The Leden Group Limited are a credit broker and not a lender, we are regulated by the Financial Conduct Authority. Registration No : 664453
Registered in England & Wales with company number : 04423181 | Data Protection No : Z879917 | VAT No : 802 1879 42 |
Registered Office : 167 Turners Hill, Cheshunt, Hertfordshire. EN8 9BH
Copyright © 2017 The Leden Group Limited, All rights reserved.